Shipping Policy
- What is the delivery time & cost?
1) All in-stock items will ship within 1-2 business days, and we will send you a shipping confirmation email when the product is dispatched.
2) Due to the increase in logistics costs, a shipping fee of $6.99-$12.99 is charged for countries in Europe except for Germany. Please allow 2-8 business days for delivery.
- Why can't I place my order in your website?
① The item you ordered is out of stock in your country.
② You live in a remote area and delivery is not possible.
③ There may be payment problems when placing an order.
Please try again with another card or payment method.
- What should I do if I receive a wrong/defective product?
If you have received an incorrect/defective product after placing an order from our website, please contact us and we will assist you with the return and refund process for FREE.
- How do I check my order or delivery status?
If you choose Trackpad Delivery, you can track your parcel on the below website:
For European parcels: https://www.royalmail.com/
For German parcels: https://www.deutschepost.de/de.html
For USA parcels: https://www.usps.com/
- What should I do if I haven't received my package?
Please contact us and we’ll help.