- What is the delivery time & cost?
All in-stock items will ship within 1 business day and as soon as we start packing your order, we will send you a shipment confirmation email.
Standard delivery provided by the UK Royal Mail or the German Deutsche Post for our European parcels and the USPS for America parcels.
Note: Standard Delivery is FREE but only America orders can be tracked. Please allow 2-8 business days for delivery.
- Why can’t you ship my order?
There are a few reasons that can keep us from being able to ship your order.
Here are a few possible causes:
① The product(s) you ordered is/are out of stock.
② You live in a remote area, and we cannot deliver there.
③ A payment issue might have occurred when you placed the order.
- What should I do if I received the wrong/defective product?
If you placed your order from our online shop and received the wrong/defective product, please contact us and we’ll help you with the return and refund process.
- How do I check my order or delivery status?
If you choose Trackpad Delivery, you can track your parcel on the below website:
For European parcels: https://www.royalmail.com/
For German parcels: https://www.deutschepost.de/de.html
For USA parcels: https://www.usps.com/
- What should I do if I haven't received my package?
Please contact us and we’ll help.