Shipping Policy

• What is the delivery time & cost?

All in-stock items will ship within 1 business day and as soon as we start packing your order, we will send you a shipment confirmation email.

 

Standard delivery provided by the UK Royal Mail or the German Deutsche Post for our European parcels and the USPS for America parcels.

Note: Standard Delivery is FREE but only America orders can be tracked. Please allow 2-8 business days for delivery.

 

• Why can’t you ship my order?

There are a few reasons that can keep us from being able to ship your order.

Here are a few possible causes:

① The product(s) you ordered is/are out of stock.

② You live in a remote area, and we cannot deliver there.

③ A payment issue might have occurred when you placed the order.

 

• What should I do if I received the wrong/defective product?

If you placed your order from our online shop and received the wrong/defective product, please contact us and we’ll help you with the return and refund process.

 

• How do I check my order or delivery status?

If you choose Trackpad Delivery, you can track your parcel on the below website:

For European parcels: https://www.royalmail.com/

For German parcels: https://www.deutschepost.de/de.html

For USA parcels: https://www.usps.com/

 

• What should I do if I haven't received my package?

Please contact us and we’ll help.