Shipping Policy

All in-stock items will ship within 1 business day and as soon as we start packing your order, we will send you a shipment confirmation email.


Standard delivery provided by the UK Royal Mail or the German Deutsche Post for our European parcels and the USPS for America parcels.

Note: Standard Delivery is FREE but only America orders can be tracked. Please allow 2-8 business days for delivery.


There are a few reasons that can keep us from being able to ship your order.

Here are a few possible causes:

① The product(s) you ordered is/are out of stock.

② You live in a remote area, and we cannot deliver there.

③ A payment issue might have occurred when you placed the order.


If you placed your order from our online shop and received the wrong/defective product, please contact us and we’ll help you with the return and refund process.


If you choose Trackpad Delivery, you can track your parcel on the below website:

For European parcels:

For German parcels

For USA parcels:


Please contact us and we’ll help.