Shipping Policy

• What is the delivery time & cost?

1) All in-stock items will ship within 1-2 business days, and we will send you a shipping confirmation email when the product is dispatched.

2) Due to the increase in logistics costs, a shipping fee of $6.99-$12.99 is charged for countries in Europe except for Germany. Please allow 2-8 business days for delivery.

 

• Why can't I place my order in your website?

① The item you ordered is out of stock in your country.

② You live in a remote area and delivery is not possible.

③ There may be payment problems when placing an order.
     Please try again with another card or payment method.

 

• What should I do if I receive a wrong/defective product?

If you have received an incorrect/defective product after placing an order from our website, please  contact us  and we will assist you with the return and refund process for FREE.

 

• How do I check my order or delivery status?

If you choose Trackpad Delivery, you can track your parcel on the below website:

For European parcels: https://www.royalmail.com/

For German parcels: https://www.deutschepost.de/de.html

For USA parcels: https://www.usps.com/

 

• What should I do if I haven't received my package?

Please contact us and we’ll help.

Read Terms of service here