Warranty Registration
FAQ：
Why should you register for our bonus product warranty?
Because it’s easier for us to locate your records and you’ll get immediate customer service response.
What do you get after you register for our bonus product warranty?
It extends your product warranty period to 36-months (12-months is standard) and any defective products get replaced for FREE.
What is product model?
This is a combination of letters and numbers such as UBAL001 that can help us find the exact product you purchased. You can check this information on the back of product package or in your order history.
How to find your order ID?
If you have purchased your UNBREAKcable product from Amazon, you can find the “Order ID” by logging into your account, then clicking on the yellow “Order ID” button to find the UNBREAKcable item you purchased. An Amazon order ID is a 17-digit number, for example: 206-5575693-3929931.
Got it.
Privacy Policy
UNBREAKcable is committed to protecting our customer's privacy. Please take the time to review this notice which
explains what information we collect about you, how we use it, and your rights. UNBREAKcable (“we” or “us”) is the
data controller of the personal data collected via or in connection with UNBREAKcable.com.
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:• The information you provide to us when you register your product warranty or ask for replacement service on our Site (e.g. your name, contact details, phone model, and any information which you add to your form on our website.)
What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:• To manage and respond to any queries or complaints to our customer service team.
• To improve and maintain the Site, and monitor its usage.
• For market research, e.g. we may contact you for feedback about our products.
• To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
• For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
• To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
• Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
• Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.
Marketing
We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), or clicking on the ‘unsubscribe’ link in the email.
Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in the future.
Who do we share this personal data with?
We share customers’ personal data with third parties in the following circumstances:• With other companies in our group of companies, as necessary to operate the Site.
• With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
• With our professional and legal advisors.
• With third parties engaged in fraud prevention and detection.
• With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
• In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.
• Otherwise where we have your consent or are otherwise legally permitted to do so.
Security
This Site ensures that data is encrypted when leaving the Site. This process involves the converting of information or data into a code to prevent unauthorized access.Whilst we do everything within our power to ensure that personal data is protected at all times from our Site, we cannot guarantee the security and integrity of the information that has been transmitted to our Site.
Your rights
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below.
Contact Us
If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:
Email: support@unbreakcable.comFacebook Messenger: @UNBREAKcable
Terms of Use
Introduction
These terms and conditions govern your use of this website. By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.Amendments
We reserve the right to:Update these Terms from time to time or to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes. Any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes. The changes will apply to the use of the Website after we have given such an announcement. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
License to use website
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Website and its use. You agree not to upload or transmit through the Website:I．Any computer viruses or anything else designed to interfere with, interrupt or disrupt the
normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.
II．Use any illegal manual process to access, acquire, copy or monitor any part or any
content of the Site, or in any way reproduce or circumvent the navigation structure or presentation of the Site or any Content for any unintended manner. Or try to get any material, documentation or information website. UNBREAKcable reserves the right to prohibit any such activity.
III．Attempt to gain unauthorized access to any part or function of the Site or any other
system or network connected to the Site or any UNBREAKcable server, or by mining, by password, by any means of hacking, passwords on the Site or through the Site. Any other illegal means.
IV．Detect, scan or test the vulnerability of any website or any network connected to the
Website, nor may it violate the security or authentication measures on this website or any network connected to this website.
V．Track or seek to track any information about any other users of our Site, or any other
UNBREAKcable Customer, including any unchangeable account that does not belong to you, its source or
VI．use of the Site or in any way provided or approved by Any service or information
provided or provided on the Site is intended to reveal any information specified on the Site, including but not limited to personally identifiable information or information other than your own.
VII．To use any equipment, software or routines that interfere with or attempt to interfere
with the proper functioning of this website, or the use of this website by any other person.
VIII．Falsify the title or manipulate the identifier in other ways to obscure the source of any
message or transmission that you send to UNBREAKcable on or through this website or through any of the services provided on this website. You must not pretend to be yourself, or represent someone else, or impersonate any other person or entity.
IX．Use this website or any content for any purpose that is unlawful or prohibited by these
Terms of Use, or for any illegal or other activity that violates the rights of UNBREAKcable or others.
Contact Us
If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:Email: support@unbreakcable.com
Facebook Messenger: @UNBREAKcable
