Shipping policy

• What is the delivery time & cost?

All in-stock items will ship within 1 business day and as soon as we start packing your order, we will send you a shipment confirmation email.

Standard Delivery

• For the European orders: provided by the UK Royal Mail / the German Deutsche Post / Amazon Logistics
• For the American orders: provided by USPS / UPS / Amazon Logistics

Note: Standard Delivery is FREE. The tracking number normally would show after 1-2 days after orders been shipped but not all orders can be tracked Please allow 2-8 business days for delivery.

• Why can’t you ship my order?

There are a few reasons that can keep us from being able to ship your order.

Here are a few possible causes:

① The product(s) you ordered is/are out of stock.

② You live in a remote area, and we cannot deliver there.

③ A payment issue might have occurred when you placed the order.

• What should I do if I received the wrong/defective product?

If you placed your order from our online shop and received the wrong/defective product, please contact us and we’ll help you with the return and refund process.

• What should I do if I haven't received my package?

Please contact us and we’ll help.